Japan’s Design for Humans

Anne Lutz Fernandez via Nobody Wants This:

‘With a small, like-minded group, I had the privilege of getting away, if briefly, from the United States, a nation at war with itself and the world. To shut out for a moment the cacophony of cruelty and chaos. To take a cleaning wand to the mind. Japan was the right place for it.

The human touch, more than the technology, made it so. In Tokyo Station, one of the busiest in the world, the legendary punctuality of Japanese trains meant we tourists, like the commuters, easily made our connections. Info booths were visible and well-staffed. Station shops bustled with salespeople stepping out to offer beautifully boxed treats. Our mid-priced hotel next door had a large staff. We weren’t pointed toward elevators or restaurants but walked there. Everyone seemed like they cared….’