Customer Disservice

These Days, Consumers May as Well Keep Their Complaint To Themselves: “But wait a minute. Wasn’t it only a few years ago that Americans were seeing in practically every ad, every TV commercial that the customer was number one, that ‘service is our middle name?’ Didn’t Nordstrom, the upscale department store with a mythic service reputation, have every retailer quaking in his Ferragamos?

That was then, and this is now, say those whose job it is to pay attention to the passing parade. Service was a fine buzzword when the economy was soaring; came the downturn and customer service came close to getting squeezed out of the corporate budget. ‘It’s a frustration,’ said customer service consultant Tschohl, ‘because corporate America is not spending any money to train its staff.'” —Washington Post

RIP Jan Berry, at 62

Pioneer of Surf Music Sound, Dies: Jan was half of ‘Jan and Dean’ along with Dean Torrance. I think Jan and Dean’s “Little Old Lady from Pasadena” may have been the first single I saved up my $.50/week allowance to buy. In a life-imitates-art tragedy, Jan suffered a head injury in 1966 when he crashed his speeding Corvette that largely ended his (and Dean’s?) career. By that time my tastes were migrating further north to a preoccupation with Bay Area psychedelia but I never ceased to get a thrill from the falsetto trill of “two girls for every boy…” [Surf music hasn’t really stood the test of time, but should I be embarrassed to say?] —New York Times