Moses Jeanfrancois via Inc:

‘[A]n internal memo from United Airlines … told reservation agents, “If a customer does not want to fly to the airport, use your empowerment to offer acceptable alternatives such as Fort Lauderdale Airport (FLL) or Miami International Airport (MIA).”

In a statement to Inc., United confirmed that the report was not accurate. “United customers are able to make changes to a ticket without a fee for many reasons. However, our policy doesn’t allow for changes because of an airport’s name or three letter code,” a spokesperson said….’